Artificial Intelligence (AI) is no longer a futuristic concept—it’s reshaping the workforce today. Recent layoffs at tech giants IBM and CrowdStrike highlight how AI is replacing human jobs, raising questions about which roles are next and what this means for workers. Let’s dive into the jobs already lost, predict what’s on the chopping block, and explore how we can adapt to this seismic shift.
Jobs Already Replaced by AI
According to a recent TechRadar report, AI is making significant inroads at IBM and CrowdStrike, with hundreds of jobs vanishing. At IBM, AI agents have replaced a couple hundred human resources workers, automating tasks like recruitment, payroll, and benefits administration. Meanwhile, CrowdStrike, a cybersecurity leader, cut 500 jobs—5% of its workforce—citing AI efficiencies in sales, customer support, and back-office operations. These roles, often repetitive and data-driven, are prime targets for AI systems that can process information faster and cheaper than humans.
What’s Next? Jobs at Risk
The trend at IBM and CrowdStrike is just the beginning. Based on AI’s capabilities and industry trends, here are five job categories likely to face replacement in the coming years
Data Analysts and Entry-Level Business Analysts
AI tools can crunch numbers, spot trends, and generate reports in seconds. Platforms like CrowdStrike’s Charlotte AI already simplify complex data analysis, suggesting that junior analysts may soon be redundant. Expect this shift within 1–3 years as AI analytics become mainstream
Customer Service Representatives
AI chatbots are handling routine inquiries with increasing sophistication, as seen in CrowdStrike’s customer success improvements. These systems offer 24/7 support at a fraction of the cost, making human agents less necessary. This transition is already underway and will accelerate over the next two years.
Software Testing and QA Engineers
AI-driven testing tools can generate test cases and detect bugs faster than humans. CrowdStrike’s vulnerability management tools hint at this future, where manual QA roles diminish. Look for significant changes in 2–4 years as these tools integrate into development pipelines
Administrative and Clerical Staff
From scheduling to document management, AI virtual assistants are poised to take over. IBM’s HR automation signals that roles like executive assistants could be next. This shift is imminent, likely within 3 years, as office software adopts AI workflows.
Entry-Level Cybersecurity Analysts
AI systems like Charlotte AI automate threat detection and incident response, reducing the need for junior cybersecurity analysts. While human expertise remains critical, entry-level roles may shrink in 3–5 years as AI gains trust.
Why Is This Happening?
AI’s rise is driven by its ability to cut costs, boost speed, and improve accuracy. Companies like IBM and CrowdStrike are leveraging AI to stay competitive in a market demanding efficiency. For instance, CrowdStrike’s CEO noted that AI “flattens our hiring curve” and accelerates innovation, while IBM’s AI agents streamline HR processes. Additionally, investor pressure to adopt AI and economic uncertainties, like those following CrowdStrike’s 2024 IT outage, push firms to prioritize automation over human labor.
The Human Element: Adapting to Change
While AI displaces jobs, it also creates opportunities. Workers must focus on skills that complement AI, such as creative problem-solving, strategic thinking, and advanced technical expertise. Upskilling in areas like AI development, data science, or cybersecurity strategy can future-proof careers. Moreover, as AI handles routine tasks, humans can focus on higher-value work—like designing innovative products or tackling complex cyber threats.
A Call to Action
The AI revolution is here, and it’s reshaping work faster than many expected. For workers, the message is clear: adapt or risk obsolescence. For companies, ethical considerations are key—redeploying workers to new roles, as suggested by AI expert Toby Walsh, can balance efficiency with human welfare. Governments and educators must also step up, offering retraining programs to prepare the workforce for an AI-driven economy.
As we navigate this transformation, one thing is certain: AI isn’t just a tool—it’s a force redefining the future of work. Are you ready to evolve with it?